Support Form

Please fill in the form below. In order to be able to help you as soon as possible, we need all details. Thank you.


Your Contact Details

Company:
Name:
Email:
Country:


Your Product

Which software of EMC PARTNER do you have problems with?

TEMA GENECS HARCS

Tools:
E3Loader
Pattern Upload
PCX Viewer		 Software which is no longer being updated:
TRACS
MIGCS


Which version of EMC PARTNER's software do you use?

For TEMA, GENECS, HARCS, PCX Viewer, TRACS and MIGCS: You can find the version number if you choose HELP -> ABOUT in the software menu.
For E3Loader and Pattern Upload: You find the version number in the first window that appears after you have started the software.

Software version:


On which version of Microsoft Windows do you run EMC PARTNER's software?

You can find the version if you choose START -> SETTINGS -> CONTROL PANEL -> SYSTEM.

Windows version:


Which type of EMC PARTNER generator do you have?

MIGxxxx TRAxxxx HARxxxx ESDxxxx


What is the version of the firmware of your EMC PARTNER generator?

You find the version number on the first display that is shown after you turn on the generator.

Firmware version:


What is the serial number of your EMC PARTNER generator?

You can find the serial number on the type plate at the rear side of your EMC PARTNER product.

Serial number:


The Problem

Please give a short description of the problem: